Privacy Policy

1. Introduction

GetFadely ("Fadely," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking and client management platform for barbers (the "Service").

By using Fadely, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create a barber account
• Business Information: Business name, location, services offered, pricing, and availability
• Client Data: Client names, contact information, appointment history, service preferences, and notes you add about your clients
• Payment Information: Billing address and payment method details (processed securely by our payment processor)
• Communications: Any messages or feedback you send to us

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Usage Data: Pages visited, features used, booking patterns, and interaction data
• Device Information: Device type, operating system, browser type, and unique device identifiers
• Log Data: IP address, access times, and referring URLs
• Cookies: We use cookies and similar tracking technologies to enhance your experience

2.3 Information from Clients

When clients book appointments through your Fadely booking link, we collect their name, phone number, email address, and appointment preferences. This data is collected on your behalf to facilitate bookings and send appointment reminders.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process bookings and manage your calendar
• Send appointment reminders via SMS and email to you and your clients
• Process payments and subscriptions
• Generate analytics and reports about your business performance
• Communicate with you about updates, features, and support
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share data with third-party vendors who help us operate the Service (e.g., payment processors, SMS providers, email services, hosting providers)
• With Your Clients: Your business name, services, and availability are visible to clients who access your booking link
• Legal Requirements: We may disclose information if required by law, subpoena, or other legal process
• Business Transfers: If Fadely is acquired or merged, your information may be transferred as part of that transaction
• With Your Consent: We may share information for other purposes with your explicit consent

5. SMS and Email Communications

Fadely sends SMS and email notifications for appointment reminders, confirmations, and re-booking prompts. By using the Service, you authorize us to send these communications to you and your clients on your behalf. Message and data rates may apply for SMS. Clients can opt out of SMS reminders by replying STOP.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure authentication, and regular security assessments.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we need to retain it for legal, accounting, or security purposes. Client data you have collected will also be deleted upon account termination.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications at any time
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise these rights, contact us at hello@getfadely.com.

9. Cookies and Tracking

We use cookies and similar technologies to remember your preferences, authenticate users, analyze traffic, and improve our Service. You can control cookies through your browser settings, but disabling them may affect functionality.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Fadely is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: